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ServiceNow Discovery / CMDB


ServiceNow Discovery product offers a repeatable and reliable method to identify the elements of enterprise IT infrastructure, making it possible to capture an accurate and up‑to‑date map of CI relationships. When paired with ServiceNow Service Mapping, it enables you to accurately identify all services and infrastructure across the enterprise.


The ServiceNow CMDB provides a single system of record for IT. When paired with ServiceNow Service Mapping, the CMDB becomes service aware — which enables your ServiceNow applications to be service aware as well. Now with your CMDB, you gain full visibility of your infrastructure and services, leading to more control of your environment and better decisions.