ServiceNow Guide
ServiceNow Source
List of Attributes
ServiceNow Source
if enable: ServiceNow CMDB will be use as a sRTMS source.
CMDB data will be sent to sRTMS for Logical Vulnerability identification
ServiceNow Login
User Login uses by sRTMS to call ServiceNow API
User needs read access to CMDB tables:
- cmdb_ci_computer
- cmdb_sam_sw_install
Note: the "sam" role will satisfy the access mentioned above.
Mandatory: if ServiceNow source is enabled
ServiceNow Password
User Password uses by sRTMS to call ServiceNow API
Mandatory: if ServiceNow source is enabled
ServiceNow API Page Size
ServiceNow parameter "sysparam_limit".
Limit the size of the records pull by each API call.
Connect Mode
This attribute limits the data pull from ServiceNow (see Connect Data Table)*
- Full: Use if data will be analyze outside of ServiceNow
- Partial: when ServiceNow data are combing with 3rd party sources, those fields are required for device's deduping across sources
- Anonym: Minimum attributes to perform Logical Vulnerability identification. No deduping are performed across sources
Connect Data
This attribute limits the scope of devices pull from ServiceNow
- All: all devices contains in the CMDB will be pull
- By Device Name: limit the API call by device name
- By Device ID: limit the API call by device id
- Last X Devices: limit the API call to the last X updated devices
Device List (ID/Name)
Type the list of device name or device id to pull.
Use comma "," as the list separator
Visible if Connect Data is equal to "By Device Name" or "By Device ID"
Last X Devices
Number of devices to pull: 10 - 10,000
Visible if Connect Data is equal to "Last X Devices"
*Connect Data Table
Table: cmdb_ci_computer
Field: sys_id Full / Partial / Anonym: y / y / y
Field: name Full / Partial / Anonym: y / y / n
Field: assigned_to Full / Partial / Anonym: y / n / n
Field: ip_address Full / Partial / Anonym: y / n / n
Field: mac_address Full / Partial / Anonym: y / n / n
Field: last_discovered Full / Partial / Anonym: y / y / y
Field: hardware_status Full / Partial / Anonym: y / y / y
Field: virtual Full / Partial / Anonym: y / y / y
Field: manufacturer Full / Partial / Anonym: y / y / y
Field: model_id Full / Partial / Anonym: y / y / y
Field: model_number Full / Partial / Anonym: y / y / y
Field: serial_number Full / Partial / Anonym: y / y / n
Field: os Full / Partial / Anonym: y / y / y
Field: os_service_pack Full / Partial / Anonym: y / y / y
Field: os_address_width Full / Partial / Anonym: y / y / y
Field: install_date Full / Partial / Anonym: y / y / y
Field: cpu_count Full / Partial / Anonym: y / y / y
Field: cpu_core_thread Full / Partial / Anonym: y / y / y
Field: cpu_core_count Full / Partial / Anonym: y / y / y
Table: cmdb_sam_sw_install
Field: sys_id Full / Partial / Anonym: y / y / y
Field: installed_on Full / Partial / Anonym: y / y / y
Field: prod_id Full / Partial / Anonym: y / y / y
Field: publisher Full / Partial / Anonym: y / y / y
Field: display_name Full / Partial / Anonym: y / y / y
Field: version Full / Partial / Anonym: y / y / y
Field: install_date Full / Partial / Anonym: y / y / y
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